Thursday, 15 November 2012

Exchange 2010 Public Folder is not visible in Outlook and OWA ?

Guys,
I have faced this issue in one of my reputed client environment. I will definetly share the public folder topology they are using but not client name :).
So client has 2 Exchange Server , 1 is in US which primary Exchange 2010 Server and other is in Australia which is secondary  or DR (Disaster Recovery) site and only comes in picture when primary one is unavailable.
Since few days their DR site was unavailable so synchronization has been stopped between both PF databases which lead to a problem that is Public folder has been inivisible(or not displaying ) from outlook and owa pane.
when user was trying to view it.. the error was , it can't display the same.
To fix the issue we followed below steps :-

a) Go to Exchange Management console .
b) opened Public Folder management Console and created new Public folder.
c) Checked at Outlook and OWA and found that new PF is visible at both place.
d) Checked the Replication tab of PF database from Public folder management console and found that they have added other site database to synchronize and now every public folder database is trying to reach that site. Hence that site was unavailable so that was the reason their public folder had become unavailable.
e) We removed that database and apply the setting.
f) We check at OWA and Oultook now all public folder were visible without any error.


Cheers.
Amit Rawat
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5 comments:

  1. I was really worried about losing my files that weren't appearing there. Thanks God that I came across your post on time and didn't had to get the system reset.

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